Cancellation & Rescheduling Policy

• A full refund is available if cancellation is requested after enrollment but before the initial consultation has taken place.
• If cancellation is requested before the official start date of the program, a full or partial refund may be considered, provided that no consultations have occurred and no medicines, groceries, or kits have been dispatched.
• Once the initial consultation has been completed or any live session or video consultation has been attended, no refund will be issued.
• Refund requests must be submitted in writing to heal@ekabrahmaa.com and will be reviewed on a case-by-case basis.
• Approved refunds will be processed within 15 business days.
• In addition, no refund will be possible beyond the specific milestones set for each program: Day 4 for the 7-Day Program, Day 11 for the 14-Day Program, Day 17 for the 21-Day Program, Day 25 for the 28-Day Program, Day 40 for the 45-Day Program, Day 75 for the 3-Month Program, Day 175 for the 6-Month Program, and Day 345 for the 1-Year Program.
• Orders for medicines or physical products cannot be cancelled once dispatched.

We understand that plans can change, and we strive to accommodate your needs.

• You may cancel or reschedule your consultation by notifying us at least 1 day (24 hours) prior to your scheduled appointment.
• Rescheduling can be done via the ekaBrahmaa app, website, or by contacting our support team.
• Same-day cancellations or no-shows will be considered as a completed session and will not be refunded or rescheduled, except in cases of medical emergency or technical issues, subject to approval.
• For any late reschedule requests, we encourage contacting our team immediately for possible alternate arrangements (though not guaranteed).

• Orders for Ayurvedic medicines or physical wellness kits cannot be cancelled once dispatched.
• If cancellation is requested before dispatch, and payment is confirmed, a full refund will be initiated.

• Approved refunds (program or product-related) will be processed within 15 business days from the date of confirmation.
• Refunds will be made to the original mode of payment, unless otherwise requested or restricted.

• ekaBrahmaa reserves the right to grant or deny refunds outside of the above guidelines based on exceptional circumstances.
• All refund and cancellation decisions are subject to internal review and final approval.

To request a cancellation or rescheduling, please contact:

Email: heal@ekabrahmaa.com

Contact Compliance Officer: Mithily R V
Phone: +91 6238541859

Registered Address:
Revita Ayurveda Private Limited
Krishna, VKRA 147, Vazhottukonam, Kodunganoor P O,
Vattiyoorkavu, Trivandrum 695013, Kerala, India

Corporate Office:
Revita Ayurveda Private Limited
4th Floor, Krishna Towers, Vellayambalam - Sasthamangalam Road,
Sasthamangalam P O, Thiruvananthapuram - 695010